General Responsibilities:  Develop strategies to achieve operational objectives  • Provide training and coaching to team members.  • Clearly communicate instructions to team members.  • Listen to feedback from team members.  • Monitor the development of your team on a regular basis (weekly, monthly, etc.).  • Manage the daily flow of operations.  • Create reports to inform the company about the team's progress.  • Distribute the reports to the right people.  • Periodically monitor calls from advisers in charge.  • Respond promptly to all supervisor calls.  • Comply with all the objectives and goals of the team / personnel in charge of the assigned campaign.  • Respond promptly to all escalations made by the contractual client or the final client via telephone, email, text messages or chat.  • Deliver any other request requested by your direct boss when required  Qualifications/ Experience.  High School Diploma or equivalent  • Minimum of 2 years of experience in Sales campaign as a supervisor  • Proficiency with technology, especially computers, software applications, and phone systems.  • Exceptional verbal and written communication skills.  • Strong understanding of company products, policies, and services.  • Ability to coach, train, and motivate employees and evaluate their performance.  • Excellent problem solving, leadership, and customer service skills.  • Analytical, efficient, and thorough.  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.