Responsibilities: Receives and responds to potential or existing customers providing world-class customer care, handling billing inquiries, and realizing new sales opportunities through communication mediums of telephone, chat, and Email. Main activities include: Ensures customer retention through listening, understanding, and responding to customer concerns and/or questions. Creates an enviable customer service and sales environment based on strong ethics and the principles of integrity, honesty, and respect.  Develops in-depth and comprehensive knowledge of all products and/or service offerings provided by the client. Identifies and sells to the customer’s needs, additional product and/or service offerings made available so that all sales targets are met or exceeded. Presents customer-focused solutions in both a timely and positive manner to address, influence, and resolve customer needs to their full satisfaction as well as balancing the impacts on the business. Provides transparency in the various lines of support with representation that meets the client’s and their customers’ needs. Documents required customer information as well as each support step taken within the customer contact, into the Customer Relationship Management (CRM) or other similar tools used. Follows up and communicates with specific departments to escalate and resolve more complex problems/concerns. Provides feedback to improve the business practices which will increase client/customer satisfaction and employee morale. Learns and embraces new call center initiatives and training as business needs change. QUALIFICATIONS Applicants must be 18 years of age or older. Requires 5 subjects of CSEC exam certification, diploma or equivalent. Excellent communication and presentation skills. Prior customer service or call center experience on a banking account is preferred.