Major Accountabilities: Sales & Business Development • Manage assigned customer accounts and serve as their primary point of contact. • Generate new business through cold-calling, networking, referrals, and consistent follow-up of leads. • Prepare and follow up on quotations with the objective of securing orders. • Identify upselling and cross-selling opportunities to increase customer lifetime value. • Participate in customer visits with the Business Development Manager and conduct independent visits as required. • Maintain accurate, timely updates of all opportunities and activities in the CRM system. • Monitor market conditions and gather competitive intelligence to identify sales opportunities and threats. • Assist with preparing materials and presentations for Sales Meetings and coaching sessions. Customer Relationship Management • Ensure a high-quality customer experience by responding promptly to inquiries, concerns, and requests. • Maintain frequent, professional communication with customers (phone, email, in-person). • Document and relay customer requirements accurately to internal teams. • Confirm satisfaction after job delivery and resolve any post-delivery concerns. • Build long-term relationships by understanding customers’ business needs, buying patterns, preferences, and expectations. • Communicate proof approvals, job updates, delays, and changes in specifications as needed. Production Coordination • Clearly and accurately communicate job specifications to Estimating, Order Entry, Planning, Scheduling, and Shipping teams. • Review proofs, digilines, and job details prior to customer submission or final approval. • Document all changes to job requirements and ensure Production teams are informed promptly. • Ensure completion of all required documentation, including quotations, purchase orders, and change orders. • Understand key production processes, including estimating, costing, planning, and characteristics of raw materials and machinery capabilities. • Monitor job progress and liaise with Scheduling to confirm delivery timelines. Perform other related duties as may be required by Management. Qualifications • Five (5) CXC O’Level passes inclusive of English Language and Mathematics.  • Associate Degree in Business Management or a related field (asset).  • 1–3 years’ experience in Sales or Customer Service with a proven track record of results.  • Experience in printing, manufacturing, or related B2B environments (asset).  • Familiarity with CRM tools (PACE or similar systems).  • A passion for problem-solving.