Our client is looking for IT Helpdesk Responsibilities: · Recommending and implementing technologies that improve efficiency or reduce costs in the workplace. · Updating existing software to ensure compatibility with new computer systems. · Maintaining equipment such as desktop and Laptops by installing new software or replacing broken parts · Collaborating with other members of the IT team to develop and implement new solutions for existing problems. · Identifying and addressing system performance issues by troubleshooting problems and adjusting existing hardware configurations or software settings · Evaluating new technologies and equipment to determine whether they are a good fit for the company’s needs. · Monitoring the performance of computer networks, including the speed and availability of network connections, to ensure that they are functioning properly. · Coordinating with other team members to ensure efficient operation of technology within the company. · Ensuring that security measures are in place, including encryption of data files and firewalls on all devices. Operational: · Provide local IT operations support to end users for their queries and problems. · Provide IT Operational support to manage technology components like desktop/ Laptops/ CCTV and access control systems, UPS and power requirements to local support. · Good understanding and hands on Windows 10/11, WSUS patch management, Antivirus technologies to manage effectively and reporting the efficiency. · Experience in Local Asset and software Inventory management. · Coordinate with local service vendors to resolve the problems and fulfill new IT needs. · Tracking and resolving day to day IT incidents following ticketing system. · Managing IT compliance needs and supporting audits by coordinating with central security team.  Desired Skills and Qualifications: · Professional certification in information technology · Basic networking knowledge, IP address, DNS, DHCP, system network troubleshooting · Minimum of 3 to 5 years of progressive management experience in a BPO sector setting, with previous responsibilities for enterprise works, or IT/ITeS sector. · Ability to work 24 X 7 operational environment to support in case of crises and incidents. · Understanding knowledge of the datacenter technology, telecom, dialer and enterprise share services, endpoint (Laptop/desktop) management in dynamic environments · Analytical, problem solving and decision-making skills; experience with budget forecasting and control. · Ability to interact skillfully and professionally with various internal and external stakeholders including staff, IT Auditors, and others · Ability to coordinate, analyze, and utilize a variety of reports and records; ability to communicate effectively, verbally and in writing; ability to establish and maintain effective working relationships with employees, supervisors, other agencies, and the customers.