Responsibilities: - Handling all customer inquiries through various channels (telephone, chat, email) in a professional manner - Meeting or exceeding your daily and monthly performance targets while maintaining maximum service availability - Provide thorough responses to customer queries by using your knowledge of our business processes. Understand basic business knowledge to ensure accuracy in all customer queries - Identifying opportunities for service improvement Requirements: - A minimum of 3-4 CXC/CSEC subjects or equivalent - At least one (1) year of customer service or call center experience - Must be willing to work onsite - Must be available to work any 8-hour shift