Our client is looking for Telecommunications Agents Requirements Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service Must be able to handle more than 3 tools at a time Excellent verbal and written communication skills Excellent relationship building and rebuttal skills Must be at least 18 years old Ability to type a minimum of 26wpm with a 90% accuracy Candidates must be able to demonstrate strong active listening skills, ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems. Familiarity with resolving mobile and wireless technology challenges Flexibility to work any shift within a 24-hour period, including day and/or night hours & weekends including holidays. Must be able to work onsite. Responsibilities: • Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages • Identifying and assessing customers’ needs to achieve satisfaction • Ensure all calls are logged in the system for proper monitoring and closure • Provide appropriate solutions in a timely manner