Our client is looking for Dispute Investigation Analyst Responsibilities compiling and organizing all relevant documents and reports necessary for thoroughly investigating each complaint collecting, verifying, and consolidating information from various sources to ensure comprehensive and accurate data is available for further research assisting in facilitating a seamless and efficient investigation process Minimum Qualifications Minimum of 1 year experience performing quality assurance in a call center environment preferred (for the Quality Analyst role only).At least 4 CXC or GCE subjects, inclusive of English Exceptional listening and analytical skills. Strong written communication skills. Excellent grammar, spelling and sentence construction Must be able to effectively communicate with agents, internal departments, and management Professional demeanor, dependable, and able to maintain confidential information Proficiency in Microsoft Office Suite programs required