Our client is looking for Guest Services Manager Knowledge Requirements: BA degree strongly preferred; at least two years hotel front desk supervisory experience required Must have strong customer service orientation Must have strong team orientation Qualifications Candidate must have past Hilton hotel experience and demonstrate a strong understanding of Hilton’s brand standards and loyalty programs, particularly Hilton Honors. ESSENTIAL FUNCTIONS Take every opportunity to amaze the guests Participate in the Manager on Duty program Ensure that the Front Office Team understand and exceed guests’ expectation Empower associates to satisfy guests and to make decisions Ensure that Front Desk associates actively solicit feedback from guests Ensure that Front Desk associates handle special requests properly Ensure that Front Desk associates promptly respond to and resolve guest complaints Ensure that Front Desk associates smile, have eye contact, and greet guests immediately Ensure that Front Desk Associates maintain a well-groomed, professional appearance at all times, including uniform and nametag Ensure that the following Front Desk areas of responsibility are handled properly, with thoroughness, accuracy, and efficiency, in a friendly environment