Our client is looking for a Senior Monitoring Analyst: Responsibilities - Monitor alarm and alerts received via the various platforms - Monitor and manage dispatches assigned to various response team via the Now Force App - Process incoming alarm signals with accuracy and verify authencity - Contacting and dispatching security forces or other designated response services, security officer, liaison, contact person if contact cannot be made with client - Follow up on dispatched alarms to ensure resolution in a timely manner and inform the client of the team’s findings Requirements - Diploma in Business Administration - Customer Service - Computer efficient – Microsoft Word, Excel and the ability to enter data efficiently and accurately