1. Supervise daily activities of inpatient, outpatient, and dialysis billing and collections
staff, and all hospital Cashiers, under delegated authority from the Chief Accountant. 2. Assign, monitor, and review work to ensure accuracy, timeliness, and compliance with
policies and procedures. 3. Provide guidance, coaching, and training to staff on EMR/Anzer workflows, insurance
claim preparation, collections techniques, and cash handling standards. 4. Conduct daily huddles with team members to review priorities, performance metrics, and
outstanding issues. 5. Conduct monthly and quarterly performance reviews for direct reports. 6. Oversee preparation, submission, and follow-up of all inpatient, outpatient, and dialysis
insurance claims to ensure accuracy and submission within required timelines. 7. Review daily charge discrepancy reports from Billing Clerks and ensure timely
corrections. 8. Approve adjustments, write-offs, discounts, and refunds within limits delegated by the
Chief Accountant, ensuring proper documentation. 9. Oversee preparation of all patient invoices, ensuring accuracy, completeness, and
supporting documentation in the EMR. 10. Ensure weekly generation and review of aging reports for all service lines (self-pay,
insurance, corporate, government) and take follow-up actions per delegated authority. 11. Coordinate follow-up on overdue accounts at 5, 10, 30, 60, and 90-day intervals,
escalating accounts beyond delegated limits to the Chief Accountant. 12. Monitor payment plan arrangements, ensure adherence to agreed terms, and escalate non-
compliance as necessary. 13. Ensure timely and accurate reconciliation of billing and collections data to the General
Ledger in coordination with the Chief Accountant. 14. Prepare consolidated billing and collections performance reports for review by the Chief
Accountant and CFO. Education, Experience and Background:
 Professional qualifications in Accounting, Finance, or Business Administration
(minimum CAT, ACCA Level 1, or Associate Degree).
 Minimum five (5) years of experience in Accounts Receivables (preferably in hospital
billing/ collections), with at least two (2) years in a supervisory or senior role.
 Strong knowledge of EMR and accounting software (preferably Anzer).
 High level of professionalism, accuracy, and confidentiality.
 Excellent leadership, communication, and interpersonal skills.
 Proficient in Microsoft Office Suite (Excel, Word, Outlook).
 Strong analytical, problem-solving, and decision-making skills.