Responsibilities will include, but are not limited to: • Collaborate with the accounting team to ensure data accuracy and updates within the servicing system. • Record new loan deposits and promptly notify the funding team. • Prepare and process paydown statements upon request, keeping relevant teams informed throughout. • Oversee loan sales to multiple facilities, ensuring complete loan files, accurate forms and reports, and timely communication with all parties. • Handle property insurance updates, amendments, and cancellations. • Assist in managing the existing portfolio, including reviewing new loans post-funding and ensuring loan file accuracy. • Manage discharge requests by preparing statements, coordinating with title custodians and lawyers, and updating the servicing system. • Schedule and coordinate construction inspections and prepare construction advance documents. • Address borrower inquiries via email and phone, identifying needs and providing suitable solutions. • Process updates to mortgage accounts, including changes to borrower contact information, banking details and account modifications. • Perform additional duties as assigned. Skills, Knowledge & Experience: • Strong documentation skills and ability to manage large volumes of documentation. • Excellent communication skills (professional, polished, clear verbal and written communication). • Meticulous attention to detail. • Proficiency in Excel. • Ability to work in a changing and agile environment with constantly moving targets. • Strong organizational, time management, and project coordination skills. • Ability to handle multiple tasks simultaneously, prioritize high-volume workload, and meet strict deadlines. • Demonstrated ability to work in a team environment where flexibility, keeping others informed, and anticipating needs are essential. • Sound judgment and ability to deal with confidential and sensitive issues.