Minimum Qualifications: • High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred. • Relevant certifications in housekeeping or hotel management are a plus. Experience and Skills: • Minimum of 3-5 years' experience in housekeeping, with at least 2 years in a supervisory role. • Strong knowledge of housekeeping procedures, cleaning techniques, and industry standards. • Excellent organizational and time management skills. • Strong leadership and team management abilities. • Excellent attention to detail and commitment to quality. • Good verbal and written communication skills. • Ability to work effectively in a fast-paced and dynamic environment. Responsibilities: • Supervise and coordinate the daily activities of the housekeeping staff, ensuring high standards of cleanliness and guest satisfaction. • Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and proper maintenance. • Develop and implement housekeeping policies and procedures to enhance efficiency and compliance with health and safety regulations. • Provide training and guidance to housekeeping staff, ensuring they are knowledgeable about cleaning techniques, equipment use, and safety protocols. • Schedule and manage housekeeping shifts, ensuring adequate staffing levels to meet operational needs. • Monitor and manage inventory of cleaning supplies, linens, and other housekeeping materials. • Handle guest inquiries, requests, and complaints promptly and professionally. • Collaborate with other departments, such as maintenance and front desk, to ensure smooth operations and guest satisfaction. • Prepare and present regular reports on housekeeping activities, performance metrics, and areas for improvement. • Conduct regular performance evaluations and provide feedback to housekeeping staff. • Ensure compliance with company policies, procedures, and industry regulations. • Stay updated with the latest industry trends, technologies, and best practices to continuously improve housekeeping operations.