Carenet Health is looking for Desktop Support Technician Essential Duties and Responsibilities Field incoming help requests from end users via both telephone and e­mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem solving process, including all successful and unsuccessful Job Description decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Maintain inventory of all deployed Carenet IT Assets Qualifications Education/Experience: This is an entry level position. College diploma or university degree in the field of computer science and/or 1 year of equivalent work experience would be favorable. Any industry applicable certification (A+, MCP, etc.) would also help distinguish candidates. Language Ability: Ability to read, analyze, and interpret technical procedures and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to deal with and solve problems using solid judgment skills. Technical skills: Knowledge of basic computer and networking hardware, experience with desktop and server operating systems, working knowledge of a range of diagnostic utilities, good understanding of the organization’s goals and objectives, good written and oral communication skills, exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills and strong documentation skills. Certificates and Licenses: Google IT Support, CCNA, MCSE are favorable